General Rules:
Products will be delivered to the address specified by the buyer on the order form.

The buyer may, at his express request, obtain sending an invoice to the billing address and not the delivery address by simply making the request to the seller by write, fax or email.

To allow the buyer to ship the ordered products, the company CAROLINE chose to work primarily with the POST using the system COLISSIMO the POST and SO COLISSIMO the POST in the case of orders placed before 12:00; in order to reduce transport time between order and delivery of products ordered.

The characteristics of Colissimo MAIL system are as follows: The buyer has the option of recovering the goods ordered at the nearest post office delivery address in case of absence, on the place of delivery, during the presentation of the factor.

The buyer is delivered to his home by his factor and sign a slip distribution acknowledgment. In case of absence, the buyer or recipient of the item receives a factor in his calling card, allowing him to withdraw the products, to the nearest post office, for a period of fifteen days.


For shipments in metropolitan France, including Corsica and Monaco:
"So Colissimo" (except Monaco): Delivery where you want your merchant At € 4.70, at home or by appointment + € 3; Indicative SoColissimo delivery times are 2 to 3 business days.
"Colissimo Access France" without signature and insurance: Price 6.50 €, free delivery from 99 €, indicative Colissimo delivery times are 2 days to 3 days.
"Colissimo Expert France" with signature and insurance: € 8.50 Price includes VAT, free delivery from € 150 Indicative Colissimo delivery times are 2 days to 3 days.

For shipments in Belgium:
"So Colissimo" Delivery where you want your Chez trader, home € 8.30, or Go + 3 €; Indicative SoColissimo delivery times are 2 to 3 business days.

For shipments overseas:
French overseas departments: "Colissimo Expert OM" HT Price € 16.20, free delivery from € 300, indicative Colissimo delivery time is 5 days to 7 days.
For TOM "Colissimo Expert OM" HT Price € 23.40, free delivery from € 400, indicative Colissimo delivery time is 5 days to 7 days.

For international shipments, "Colissimo Expert Inter" with signature and insurance:
Zone 1: Germany, Netherlands, Luxembourg: € 13.70 Indicative time 3-8 business days.
Zone 2: United Kingdom, Italy, Spain, Switzerland: € 16.20 Indicative time 3-8 business days.
Zone 3: Austria, Ireland, Portugal: € 16.60 Indicative time 3-8 business days.
Zone 4: Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Lithuania, Latvia, Denmark: € 20.70 Indicative time 3-8 business days.
Zone 5: Greece, Iceland, Finland, Norway, Sweden, Croatia, Romania: € 21.10 Indicative time 3-8 business days.
Zone 6: Other countries of Eastern Europe and the Maghreb: € 21.40 Indicative time 3-8 business days.
Zone 7: United States, Russia, Canada, Australia, China, Japan, Hong Kong, Singapore, South Kore, Africa, Middle East: € 26.70 Indicative time 3-8 business days.
Zone 8: the Americas outside the United State and Canada, other Asia and Oceania excluding Australia: € 29.40 Indicative time 3-8 business days.

For all deliveries outside the European Union and Overseas Dom-Tom, the products are invoiced exclusive of tax (ie a 20% saving). By cons you must pay directly to the delivery of the amount of taxes and related customs charges in your country. Please check with your customs of your country to know the amounts.

The operation of Colissimo

Colissimo delivery without signature:

Senders can choose a delivery service without signature (not personalized discount). In this case, if the size of the package and your mailbox permit, the package is left in your mailbox. The factor can also deliver the package to a guardian or a caretaker, you are then informed by a calling which invites you to withdraw from it. Otherwise, the factor should ring home to try to deliver, even if you live in a building.

In your absence, a neighbor may possibly be willing to take your package to you then hand it so you do not go for it in a post office. In this case a notice with the number of your package and the name and address of the neighbor to which it was given to you is left.

These simplified delivery terms used to deliver the packages in your absence and have great convenience to all the followers of distance selling.

Make sure you have a standard mailbox to make the most of a home delivery, (even if you are away), and its good working order, especially to prevent access by unauthorized third parties .

In case of dispute delivery or damage noted by La Poste, delivery without signature does not, however, has the advantage of a delivery with signature. Indeed, for any delivery without signature, the sender has accepted an indication of delivery by post worth proof of delivery. In this case, the Post Office will not indemnify the sender. Similarly, in the absence of hand delivery, the recipient will not have the opportunity to see a potential damage, and, in the absence of assessment of the damage done by the Post Office, he shall not be entitled to any compensation .

SoColissimo (for shipments only in France and Belgium)

"Home" delivery:
Your parcel will be delivered by hand or delivered to your mailbox. If size does not call into mailbox, it will be made available in the post office to which you are attached. You have 10 days from the arrival of your post office parcel to come remove it. After this time, it will be returned to the sender. In all cases you will be informed by e-mail 24 hours before your package
Delivery "My Rendez Vous"
Once your package will be available for delivery, you will be notified by email and sms. You can then select from Monday to Friday, the time slot that suits you best for your delivery: from 17:00 to 18:30, 18:30 to 20:00 or 20:00 to 21:30. You will also have the opportunity to deliver you another day within 10 business days. After this time your parcel will be returned to the sender. Service offered exclusively to central Paris.
Delivery "Cityssimo"
The Cityssimo spaces are automatic withdrawal sites of packages available 7/7 and 24/24 (except Cityssimo spaces under the hourly malls). You will be informed of the availability of your order via email and SMS. It will tell you your withdrawal codes allowing you to collect your parcel within 10 working days. After this time, your parcel will be returned to the sender. 31 spaces Cityssimo allow you to withdraw your packages today 24/24 and 7/7 (except Cityssimo areas subject to the openings of shopping malls hours). The Cityssimo spaces are present:
- Paris and Ile de France
- Lyon
- Lille
- Aix en Provence
- Nantes
Delivery "My Post Office"
Now with So Colissimo, you can choose the post office where you want delivered to you (without your home postman). You will be informed of the availability of your package by SMS and email, with a withdrawal order for you to pick it up office within 10 working days. After this time, your parcel will be returned to the sender. A network of 10,000 post offices associated with participating in the offering So Colissimo in France, Monaco and Corsica is proposed.
Since early 2009, the Post reorganizes post offices to optimize your home and thus improve the service. The Post is committed to:
- Reduce your pending post office, with the rapid removal of your packages
- You offer extended hours
Delivery "My Dealer"
With So Colissimo, you can choose from one of the many merchants near your home, your workplace or holiday, from which you want to deliver you. You will be informed of the availability of your package by an email that will allow you to come and collect it within 10 working days. After this time, your parcel will be returned to the sender. This network is supported by a significant number of local traders to extended hours and used to provide multiple services to individuals.
Thus, with So Colissimo keeps you informed of the various stages of delivery of your package by email and sms:
- Once your package is available.
- If you did not come collect your package within 5 days.
In addition, at any time you can track your package by entering its number

- Delivery condition:

The buyer is required to check, in the presence of the post officer, the state of the packaging of the goods and content delivery. In the event that the buyer would have any doubt of any kind whatsoever on the status or contents of the package, he must:

- To apply the procedure Colissimo (including reporting the damage caused, claims and reserves) and refuse the goods by issuing an immediate finding of fault with the servant of the Post Office (report 170).

- To report these incidents to the CAROLINE company through its customer service online for free via the internet interface at the following address:
- On the topic myself, my orders enter the message within two working days, and exposing the said claims or reserves. Failure to comply with the procedure outlined above, no claim by the buyer will be accepted.

It is also recalled that our sales team is at your disposal for advice before sale, additional information, comments, new orders ... by phone at 09 66 98 34 13 (local rate call) by email: Contact @ or chat line

- Quality problems or compliance:
If delivery of a product does not correspond to the order (defective or non-compliant), the buyer must make its claim three business days of signing the slip distribution.

Claims must be made through the Service online customers through its online customer service free of charge via the Internet interface available on the topic myself, my orders, tracking message and must include:

The coordinates of the Buyer
The invoice number in question
The product references
The grounds of the claim

The buyer is obliged to follow the routing and delivery of their order via the website of the carrier. In case of complaint, it must necessarily be made within 10 working days after shipment of the order. No claim will be considered beyond this period.

- Time:
The Colissimo of POST allows delivery system within an average of forty-eight hours Seventy-two hours from the filing of the company CAROLINE The starting order is given by CAROLINE company after full payment of the price of the order . This time is given for information only and any excess will result in damages.

CAROLINE company undertakes to report, before the conclusion of the contract, the date by which it undertakes to deliver the goods. Otherwise, the company is deemed to have CAROLINE deliver the goods or perform the services at the conclusion of the contract. In case of non-compliance with this deadline, the customer can get the resolution of the sale as provided in the second and third paragraphs of Article L. 114-1. It will then be reimbursed under the conditions of Article L. 121-20-1 unless the latter preferred to obtain the exchange of a product available equivalent to equivalent price.

In any event, pursuant to the provisions of Article L 121.20.3 of the Consumer Code, the products ordered will be delivered within a maximum of thirty days from the day after the buyer has registered his order , subject to full payment.

Lack of delivery on the expiry of that period, the buyer will have the option to cancel the order. All amounts paid by the buyer will be refunded to him without delay, to the exclusion of any other compensation.

In case of late delivery from the initial date, the buyer must report in writing (mail, fax, email) to the company CAROLINE, in order to improve the quality of service that can be offered to him and to allow the seller to make a survey of the POST.

A survey of the POST can last up to 21 days. If during this period, the product is found, it will immediately be sent to the address of the buyer or consignee named in the order.

However, if the item is not found at the end of the 21 days of investigation, the company CAROLINE proceed at its own expense to a new shipment of products ordered by the buyer.

In the event that the ordered product is then no longer available, it shall apply the provisions referred to in Article 9.