A question ? +33 (0)4 93 35 34 13
The seller is defined below as the online store "Caroline Lingerie" commercial sign CAROLINE company own company name "PAVIOT Florence" whose headquarters are located at the following address:
Lingerie Caroline
68 Rue de France
06000 Nice
France
Company registered with the RCS Nice under number 404 935 199
VAT number FR16 404 935 199
and the buyer is defined below as the company or the person signing and accepting these terms of sale.
The buyer acknowledges having the capacity to contract under the conditions described below, that is of legal age and not under guardianship. Buyer acknowledges having read these Terms before placing the order.
The general conditions of sale apply exclusively to all sales made by CAROLINE society, both for its own account and on behalf of his constituents. All other conditions binding on the seller only after written confirmation from him. The mere fact of placing an order or accepting an offer from the seller has the unconditional acceptance of these terms and conditions. Any condition not in accordance with our terms and conditions that the buyer will have made will be rejected unless we have expressly agreed in writing applicability.
These general conditions can be modified at any time without notice by CAROLINE society, changes are then applied to all subsequent orders.
Orders are effective from the date of receipt of payment.
Orders sent by the buyer or transmitted by the vendor representatives agents bind the seller when they have been accepted in writing. All change orders and all accessory conditions or exceptions as to the purpose and terms of the sale are valid only insofar as they are included in the offer or confirmation by the seller.
Any offer of sale means subject to availability. However, if despite the vigilance of the seller regarding its inventory, the products proved to be unavailable after the order of the buyer, CAROLINE company undertakes to inform you as soon as possible, and will allow you to cancel or change your order.
In the event that payment of the buyer's order has already been charged by the seller, and no change in the said order appears to be possible, the buyer will be refunded without delay and no later than within 30 days the payment of sums paid.
Any clause from the buyer, not accepted in writing by the seller that would conflict with these terms and conditions or features defined in the quotation will be void. Any unilateral cancellation of orders will be accepted by CAROLINE society.
The prices on the site are indicated in Euros, all taxes included. They are applicable during the validation of the order by the consumer and the indication of the country of destination and do not include the contribution to delivery costs, which is invoiced additionally, and indicated before the final validation of the order form . Our product offers and prices are valid as long as they are visible on the site, while stocks last.
Concerning products with delivery times and not showing the indication "Available: Dispatch within 24 hours", these are valid subject to availability from our suppliers. Information on product availability is then provided at the time your order is placed. This information comes directly from our suppliers, errors or modifications may exceptionally occur.
Prices fluctuate due to supplier price variations.
Concerning promotional codes, these cannot be combined and only one can be used per order.
The prices indicated are in Euro and they are subject to Value Added Tax in the country of delivery and any change in the legal rate of this VAT will be implicitly reflected in the price of the products presented on the Lingerie Caroline site, on the date stipulated by the relevant implementing decree.
Value Added Tax will be applied as follows:
AT - Austria: 20%
BE - Belgium: 21%
BG - Bulgaria: 20%
CY - Cyprus: 19%
CZ - Czech Republic: 21%
DE - Germany: 19%
DK - Denmark: 25%
EE - Estonia: 20%
ES - Spain: 21%
FI - Finland: 24%
FR - France: 20%
GR - Greece: 24%
HR - Croatia: 25%
HU - Hungary: 27%
IE - Ireland: 23%
IT - Italy: 22%
LV - Latvia: 21%
LT - Lithuania: 21%
LU - Luxembourg: 16% (applicable until 12/31/2023, then 17% from 01/01/2024)
MT - Malta: 18%
NL - Netherlands: 21%
PL - Poland: 23%
PT - Portugal: 23%
RO - Romania: 19%
SE - Sweden: 25%
SI - Slovenia: 22%
SK - Slovakia: 20%
All orders are payable in Euros. Payment of the full price must be made when ordering by the Buyer. At no time, payments can not be considered as a deposit or deposits.
To set the order, the Buyer has all the means of payment aimed within the order form: credit card (Visa, Mastercard, Visa, American Express) 3D Secure protocol transfer or PayPal.
The buyer guarantees CAROLINE company that it has the required permission to use the payment method he chose, when recording the purchase order.
If the buyer opts for a payment by bank transfer, this will have to be done within 10 days from the validation of his order beyond this date the order will be canceled.
CAROLINE company reserves the right to suspend or cancel any order and / or delivery, whatever their nature and level of execution in case of non-payment of any amount due by the Buyer, or If a payment incident.
Penalties in an amount equal to the legal interest rate plus five points are automatically applicable to amounts outstanding at the end of a period of ten days of the billing date as soon as notification of rejection of bank payment to any other means of payment. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof.
CAROLINE company reserves the right to request a copy of the buyer's identity card and / or proof of address for all orders.
As part of the fight against Internet fraud, information about your order may be checked for verification.
The buyer having considered the products and their features, marketed by CAROLINE company, under its sole responsibility and according to his needs as previously determined before any order, ultimately chose the product or products subject to his order. In addition, the Purchaser knowing only its size, its measures, morphology, physical and other problems for which it passes control is the sole judge of the final choice of sizes of products ordered.
It is entirely up to the buyer, if he does not feel competent enough, to be assisted by counsel.
General Rules:
Products will be delivered to the address specified by the buyer on the order form.
The buyer may, at his express request, obtain sending an invoice to the billing address and not the delivery address by simply making the request to the seller by write, fax or email.
To allow the buyer to ship the ordered products, the company CAROLINE chose to work primarily with the POST using the system COLISSIMO the POST and SO COLISSIMO the POST in the case of orders placed before 12:00; in order to reduce transport time between order and delivery of products ordered.
The characteristics of Colissimo MAIL system are as follows: The buyer has the option of recovering the goods ordered at the nearest post office delivery address in case of absence, on the place of delivery, during the presentation of the factor.
The buyer is delivered to his home by his factor and sign a slip distribution acknowledgment. In case of absence, the buyer or recipient of the item receives a factor in his calling card, allowing him to withdraw the products, to the nearest post office, for a period of fifteen days.
Rates
For shipments in metropolitan France, including Corsica and Monaco:
"So Colissimo" (except Monaco): Delivery where you want your merchant At € 4.70, at home or by appointment + € 3; Indicative SoColissimo delivery times are 2 to 3 business days.
"Colissimo Access France" without signature and insurance: Price 6.50 €, free delivery from 99 €, indicative Colissimo delivery times are 2 days to 3 days.
"Colissimo Expert France" with signature and insurance: € 8.50 Price includes VAT, free delivery from € 150 Indicative Colissimo delivery times are 2 days to 3 days.
For shipments in Belgium:
"So Colissimo" Delivery where you want your Chez trader, home € 8.30, or Go + 3 €; Indicative SoColissimo delivery times are 2 to 3 business days.
For shipments overseas:
French overseas departments: "Colissimo Expert OM" HT Price € 16.20, free delivery from € 300, indicative Colissimo delivery time is 5 days to 7 days.
For TOM "Colissimo Expert OM" HT Price € 23.40, free delivery from € 400, indicative Colissimo delivery time is 5 days to 7 days.
For international shipments, "Colissimo Expert Inter" with signature and insurance:
Zone 1: Germany, Netherlands, Luxembourg: € 13.70 Indicative time 3-8 business days.
Zone 2: United Kingdom, Italy, Spain, Switzerland: € 16.20 Indicative time 3-8 business days.
Zone 3: Austria, Ireland, Portugal: € 16.60 Indicative time 3-8 business days.
Zone 4: Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Lithuania, Latvia, Denmark: € 20.70 Indicative time 3-8 business days.
Zone 5: Greece, Iceland, Finland, Norway, Sweden, Croatia, Romania: € 21.10 Indicative time 3-8 business days.
Zone 6: Other countries of Eastern Europe and the Maghreb: € 21.40 Indicative time 3-8 business days.
Zone 7: United States, Canada, Australia, China, Japan, Hong Kong, Singapore, South Kore, Africa, Middle East: € 26.70 Indicative time 3-8 business days.
Zone 8: the Americas outside the United State and Canada, other Asia and Oceania excluding Australia: € 29.40 Indicative time 3-8 business days.
For all deliveries outside the European Union and Overseas Dom-Tom, the products are invoiced exclusive of tax (ie a 20% saving). By cons you must pay directly to the delivery of the amount of taxes and related customs charges in your country. Please check with your customs of your country to know the amounts.
The operation of Colissimo
Colissimo delivery without signature:
Senders can choose a delivery service without signature (not personalized discount). In this case, if the size of the package and your mailbox permit, the package is left in your mailbox. The factor can also deliver the package to a guardian or a caretaker, you are then informed by a calling which invites you to withdraw from it. Otherwise, the factor should ring home to try to deliver, even if you live in a building.
In your absence, a neighbor may possibly be willing to take your package to you then hand it so you do not go for it in a post office. In this case a notice with the number of your package and the name and address of the neighbor to which it was given to you is left.
These simplified delivery terms used to deliver the packages in your absence and have great convenience to all the followers of distance selling.
Make sure you have a standard mailbox to make the most of a home delivery, (even if you are away), and its good working order, especially to prevent access by unauthorized third parties .
In case of dispute delivery or damage noted by La Poste, delivery without signature does not, however, has the advantage of a delivery with signature. Indeed, for any delivery without signature, the sender has accepted an indication of delivery by post worth proof of delivery. In this case, the Post Office will not indemnify the sender. Similarly, in the absence of hand delivery, the recipient will not have the opportunity to see a potential damage, and, in the absence of assessment of the damage done by the Post Office, he shall not be entitled to any compensation .
SoColissimo (for shipments only in France and Belgium)
"Home" delivery:
Your parcel will be delivered by hand or delivered to your mailbox. If size does not call into mailbox, it will be made available in the post office to which you are attached. You have 10 days from the arrival of your post office parcel to come remove it. After this time, it will be returned to the sender. In all cases you will be informed by e-mail 24 hours before your package
Delivery "My Rendez Vous"
Once your package will be available for delivery, you will be notified by email and sms. You can then select from Monday to Friday, the time slot that suits you best for your delivery: from 17:00 to 18:30, 18:30 to 20:00 or 20:00 to 21:30. You will also have the opportunity to deliver you another day within 10 business days. After this time your parcel will be returned to the sender. Service offered exclusively to central Paris.
Delivery "Cityssimo"
The Cityssimo spaces are automatic withdrawal sites of packages available 7/7 and 24/24 (except Cityssimo spaces under the hourly malls). You will be informed of the availability of your order via email and SMS. It will tell you your withdrawal codes allowing you to collect your parcel within 10 working days. After this time, your parcel will be returned to the sender. 31 spaces Cityssimo allow you to withdraw your packages today 24/24 and 7/7 (except Cityssimo areas subject to the openings of shopping malls hours). The Cityssimo spaces are present:
- Paris and Ile de France
- Lyon
- Lille
- Aix en Provence
- Nantes
Delivery "My Post Office"
Now with So Colissimo, you can choose the post office where you want delivered to you (without your home postman). You will be informed of the availability of your package by SMS and email, with a withdrawal order for you to pick it up office within 10 working days. After this time, your parcel will be returned to the sender. A network of 10,000 post offices associated with participating in the offering So Colissimo in France, Monaco and Corsica is proposed.
Since early 2009, the Post reorganizes post offices to optimize your home and thus improve the service. The Post is committed to:
- Reduce your pending post office, with the rapid removal of your packages
- You offer extended hours
Delivery "My Dealer"
With So Colissimo, you can choose from one of the many merchants near your home, your workplace or holiday, from which you want to deliver you. You will be informed of the availability of your package by an email that will allow you to come and collect it within 10 working days. After this time, your parcel will be returned to the sender. This network is supported by a significant number of local traders to extended hours and used to provide multiple services to individuals.
Thus, with So Colissimo keeps you informed of the various stages of delivery of your package by email and sms:
- Once your package is available.
- If you did not come collect your package within 5 days.
In addition, at any time you can track your package by entering its number
- Delivery condition:
The buyer is required to check, in the presence of the post officer, the state of the packaging of the goods and content delivery. In the event that the buyer would have any doubt of any kind whatsoever on the status or contents of the package, he must:
- To apply the procedure Colissimo (including reporting the damage caused, claims and reserves) and refuse the goods by issuing an immediate finding of fault with the servant of the Post Office (report 170).
- To report these incidents to the CAROLINE company through its customer service online for free via the internet interface at the following address:
- On the topic myself, my orders enter the message within two working days, and exposing the said claims or reserves. Failure to comply with the procedure outlined above, no claim by the buyer will be accepted.
It is also recalled that our sales team is at your disposal for advice before sale, additional information, comments, new orders ... by phone at 09 66 98 34 13 (local rate call) by email: Contact @ lingerie-caroline.fr or chat line
- Quality problems or compliance:
If delivery of a product does not correspond to the order (defective or non-compliant), the buyer must make its claim three business days of signing the slip distribution.
Claims must be made through the Service online customers through its online customer service free of charge via the Internet interface available on the topic myself, my orders, tracking message and must include:
The coordinates of the Buyer
The invoice number in question
The product references
The grounds of the claim
Failure to comply with the procedure outlined above and specified time, the Purchaser shall not make any claim for non-compliance or defect of goods delivered, the products then being deemed compliant and free from defect.
- Problem of non-receipt of order:
A shipping confirmation email with the tracking number is sent to the buyer by CAROLINE upon shipment of the order.
The buyer is obliged to follow the routing and delivery of their order via the website of the carrier. In case of complaint, it must necessarily be made within 10 working days after shipment of the order. No claim will be considered beyond this period.
- Time:
The Colissimo of POST allows delivery system within an average of forty-eight hours Seventy-two hours from the filing of the company CAROLINE The starting order is given by CAROLINE company after full payment of the price of the order . This time is given for information only and any excess will result in damages.
CAROLINE company undertakes to report, before the conclusion of the contract, the date by which it undertakes to deliver the goods. Otherwise, the company is deemed to have CAROLINE deliver the goods or perform the services at the conclusion of the contract. In case of non-compliance with this deadline, the customer can get the resolution of the sale as provided in the second and third paragraphs of Article L. 114-1. It will then be reimbursed under the conditions of Article L. 121-20-1 unless the latter preferred to obtain the exchange of a product available equivalent to equivalent price.
In any event, pursuant to the provisions of Article L 121.20.3 of the Consumer Code, the products ordered will be delivered within a maximum of thirty days from the day after the buyer has registered his order , subject to full payment.
Lack of delivery on the expiry of that period, the buyer will have the option to cancel the order. All amounts paid by the buyer will be refunded to him without delay, to the exclusion of any other compensation.
In case of late delivery from the initial date, the buyer must report in writing (mail, fax, email) to the company CAROLINE, in order to improve the quality of service that can be offered to him and to allow the seller to make a survey of the POST.
A survey of the POST can last up to 21 days. If during this period, the product is found, it will immediately be sent to the address of the buyer or consignee named in the order.
However, if the item is not found at the end of the 21 days of investigation, the company CAROLINE proceed at its own expense to a new shipment of products ordered by the buyer.
In the event that the ordered product is then no longer available, it shall apply the provisions referred to in Article 9.
Under the law of 12 May 1980, the transfer of ownership of the goods delivered to the buyer only take place after full payment of principal and accessory other means of payment issued to price regulation purposes.
During the period between delivery and transfer of ownership, the risk of loss, theft or destruction are the responsibility of the buyer. The failure by the buyer of its payment obligations for any reason whatsoever, gives the seller the right to demand the immediate return of goods delivered at the expense and risk of the buyer.
The products are guaranteed by the manufacturer (by default, by CAROLINE society.) Against defects in material and workmanship for a period of 12 months from the date of delivery, except for special conditions expressly served. Interventions under the warranty shall not have the effect of extending the length thereof, unless the downtime exceeds a period of 7 days, beyond the warranty period is then extended by number of days of additional capital.
Any return of the product under the foregoing warranty is subject to prior approval of the Company CAROLINE To this end, the buyer will contact the customer service of the seller, whose details will be shown on a page Seller's website for this purpose. No returns will be accepted without the prior approval of the seller.
Defective product must be returned in its original packaging with a copy of a sales receipt, include all of the product and its accessories. All costs and risks associated with returning the product are the responsibility of the Buyer.
The guarantees do not cover normal wear of a product; abnormal use, illegal or non-compliant products; the failures resulting abnormal shock, errors maneuvers or changes made by the buyer; the damage caused by neglect, damage or misuse; as well as defects and consequences related to any external cause. In this case, the product will be returned to you as is, or repaired on acceptance and advance payment of an estimate prepared by the manufacturer. It is recalled that CAROLINE company shall not be held liable for any manufacturer's refusal to implement its guarantee for legitimate reasons outlined above.
In any case, the manufacturer's warranty does not deprive the buyer and / or consumer provisions of legal guarantees (including implied warranty or legal guarantee of conformity).
The legal guarantee of conformity is applicable in any event to the consumer.
In accordance with Article L121-20 of the Consumer Code, the customer has 14 days from the date of receipt of his package to request an exchange or refund of product.
Discounted or discounted products also benefit from a return.
How to make a return:
In order to make a return, the customer must connect to his account on the site www.lingerie-caroline.fr.
He must go to the "My account" section at the bottom of the home page, click on "My orders".
The status of the order must be "delivered" or "in progress" to be able to make.
To continue the return request, the customer must click on the reference of the order, he selects the line of the product (s) he wants to return, note in the space dedicated the reason for the return and finally clicks on the button "MAKE AN RMA SLIP".
CAROLINE accepts or refuses the return request and the customer will receive an email with the different instructions.
If the return request is accepted, the return form must be inserted in the package with the items concerned, and write the return number on the outside of the package.
The products must be returned imperatively to the company CAROLINE - SAV - 15 rue Partouneaux - 06500 Menton.
For more information, do not hesitate to call our services on 09 66 98 34 13 or to contact us by email contact@lingerie-caroline.fr.
Return conditions:
The product must be returned in perfect condition for resale, in its original complete packaging (accessories, instructions ...), with its labels and not worn.
Any product that is incomplete, damaged, damaged or whose original packaging has been damaged, not returned within 20 to 30 days, will not be refunded or exchanged.
Any product ordered specifically for the customer can not be taken back or exchanged without prior agreement with the company Caroline.
For a question of hygiene, Accessories, Sexy Lingerie, Stockings, Tights, Perfumes are not taken back or exchanged.
It will not be taken back any article without label, not delivered in its packing of origin as well as any parcel received without joint element not being able to identify the sender on the parcel (Name, Surname, Address, N ° of order and or return, reason for the return).
In this case, the company CAROLINE will not proceed to any exchange or refund of the products thus ordered.
If a product is returned in a deteriorated, damaged or already used packaging, CAROLINE reserves the right to refuse the exchange or refund or will apply a product repackaging fee of 10% of its value at the time of sale. purchase with a minimum of 10 € per item.
Caroline agrees to reimburse the customer if the product ordered does not correspond to the product delivered. In all other cases, the customer will be responsible for the shipping and handling charges.
The product must be returned in perfect condition, in its original packaging, with its labels and unworn.
Upon presentation of a proof, the return costs will be refunded to the buyer by the company CAROLINE within the cost of a Colissimo shipment. In any case this amount can not exceed 10 € TTC.
Failure to comply with the procedure outlined above and the time indicated, the Buyer will not make any claim for nonconformity or defect of the delivered products, the products then being deemed compliant and free from defect.
Exchange, credit or refund:
Upon receipt of the return, CAROLINE after control of the goods, contact the customer. If the return corresponds to the respect of the conditions quoted above, CAROLINE submits the available options namely:
- exchange of goods to the extent that the product is available
- have the value paid by the customer of the returned products, have credited to your account, valid for 1 year from the date of return on the online store www.lingerie-caroline.fr and in our boutique Caroline lingerie from Nice and Menton. The credit will be available within 48 hours after the control of the goods. The customer can use it at his convenience for the exchange of the product or a new order.
- refund of the returned product (s) to which Caroline will deduct 10 € of handling charges for orders made of products not stored in mainland France and Belgium, 15 € for orders made of products stored in mainland France and Belgium and 26 € for orders outside mainland France and outside Belgium. In the event of a refund request by the customer, CAROLINE generally reimburses its customers within 7 days. However, in accordance with Articles L121-20-1 to L121-20-7 of the Consumer Code, CAROLINE has a maximum period of 30 days from the date of return of products to refund the customer. The refund will be made by the same means of payment as that used during the purchase.
For more information, do not hesitate to call our services on 09 66 98 34 13 or to contact us by email contact@lingerie-caroline.fr.
All products offered on our websites have been imported (or manufactured) in France in accordance with the legislation in force. However, it is the buyer to ensure the legality of the use he wishes to make. Thus, CAROLINE declines all responsibility in the event that the delivered product does not comply with the legislation of the country of delivery.
Responsibility for CAROLINE company will not be retained in case of breach of its contractual obligations in case of shortage or unavailability, due to an exceptional case, fortuitous or force majeure such as, without limitation, disasters, total or partial strikes, fires, floods, failure or breakdown of equipment, means of transportation, communication, or because of the buyer's behavior.
Of hypertext links to other sites than the seller, so the company CAROLINE disclaims any responsibility if the content of these sites violate the laws and regulations in force.
Within the limits of what is allowed by law, the company provides CAROLINE the website "lingerie-caroline.fr" and its contents on an "as is". It makes no representation or gives no warranty of some kind whatsoever, express or implied, concerning the site "lingeriecaroline.fr" operation, its content.
In case of non-compliance with any of the obligations of the purchaser by the latter, the sale will be automatically canceled and the goods will be returned to the seller, without prejudice to any damages that the seller could be argued to towards the purchaser, within 7 days after the notice.
The information collected by the company CAROLINE during any order of the buyer is necessary for the management of its order by the seller.
In accordance with the Data Protection Act No. 78-17 of 6 January 1978, the buyer has the right to access, rectify, oppose and delete data concerning with the company CAROLINE
CAROLINE company undertakes not to disclose or sell the details of the buyer to other organizations or companies. It may only be informed of offers CAROLINE society.
The General Conditions of Sale are subject to French law. In case of disputes the Customer will conduct its claims with the company's Customer Service CAROLINE order to find an amicable solution. All different relating to the formation, implementation and termination of contractual obligations between the parties can not lead to a settlement agreement will be submitted to the French courts under the laws in force.